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Dr Andrew Dow

Assistant Professor

Department: Computer and Information Sciences

I am a lecturer and researcher in the field of HCI (Human-Computer Interaction) interested in the implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use community support services. I am passionate about how we can make design research more inclusive and ensure that digital technology innovation is empowering for all citizens across our diverse society.

Andrew Dow

My research interests concern the implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of ThoughtCloud (https://thoughtcloud.uk) a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners to capture the voices of those often excluded from consultation about the design and delivery of public services that are important to them.

  • Please visit the Pure Research Information Portal for further information
  • Scaffolding Young People's Participation in Public Service Evaluation through Designing a Digital Feedback Process, Dow, A., Montague, K., Concannon, S., Vines, J. 13 Jun 2022, Designing Interactive Systems Conference (DIS ’22), New York, NY, United States, ACM
  • Metro Futures: Experience-Centred Co-Design at Scale, Bowen, S., Wright, P., Wilson, A., Dow, A., Bartindale, T., Anderson, R. 21 Apr 2020, CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, New York, NY, Association for Computing Machinery, Inc
  • Communities to the left of me, bureaucrats to the right…here I am, stuck in the middle, Dow, A., Comber, R., Vines, J. 22 Aug 2019, In: Interactions
  • Between Grassroots and the Hierarchy: Lessons Learned from the Design of a Public Services Directory, Dow, A., Comber, R., Vines, J. 23 Apr 2018, CHI Conference on Human Factors in Computing Systems (CHI'18), ACM
  • Designing for everyday care in communities, Toombs, A., Dow, A., Vines, J., Dennis, B., Clarke, R., Light, A., Gray, C. 30 May 2018, DIS 2018 - Companion Publication of the 2018 Designing Interactive Systems Conference, ACM
  • Enabling Participation of People with Parkinson’s and their caregivers in Co-Inquiry around Collectivist Health Technologies, McNaney, R., Vines, J., Dow, A., Robinson, H., Robinson, H., McDonald, K., Brown, L., Santer, P., Murray, D., Murray, J., Green, D., Wright, P. 23 Apr 2018, CHI Conference on Human Factors in Computing Systems (CHI'18), ACM
  • What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations, Dow, A., Vines, J., Lowe, T., Comber, R., Wilson, R. 2 May 2017, Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, New York, ACM
  • ThoughtCloud: Exploring the role of feedback technologies in care organisations, Dow, A., Vines, J., Comber, R., Wilson, R. 7 May 2016, Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16, New York, ACM

  • Computing Science PhD August 31 2019
  • Computing Science MRes May 31 2015
  • Computing Science MSc May 31 2014
  • Film and Television Studies MA (Hons) June 01 2012
  • Associate Fellow Higher Education Academy (HEA) AFHEA


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