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Get to know your University services

We want you to know that that there are teams of people at Northumbria who are here to help you reach the point of graduation feeling nurtured, fulfilled and supported at every step of the way, wherever you are studying. 

Even before you begin your student journey, we will be working with you to make sure that you have everything you need in place when you get here. We know that everyone is unique, that no two journeys are the same and we welcome and celebrate that diversity here at Northumbria.

Our University and the services within it, are accessible and inclusive of all. Please explore the information below to find out the wide range of support available to you - from academic support to counselling and mental health, money and finance advice to celebrating your faith, accessibility support and much, much more, we are here to guide you, signpost you and to support you whenever you need us.

Please note, if you have a specific enquiry on any part of your induction, please submit it via the Getting Started at Northumbria article in your Student Portal - a member of our team will then get back to you. If you are unable to do this please complete the Ask4Help enquiry form.

There are a number of tasks and actions you can take before you arrive to help get your journey with us off to the best start, starting with Enrol Now.

All students must be enrolled in order to study at the University.

Full enrolment provides access to systems and teaching timetables, buildings and your programme site. You are advised to complete enrolment as soon as possible and arrive by your course start date so that you can attend programme induction activities. Please expand the relevant section below for guidance.

Home (UK) Students

You can complete the full enrolment process online by logging on to your Student Portal, selecting Enrol from the main menu and following the instructions.

You will need your username and password, which you should have already received by email, and have a digital passport-style photograph ready to upload for your University Smartcard. When you have completed this process successfully you will receive a confirmation email to your University email account. See Understanding the enrolment process in your Student Portal for full guidance.

Overseas (International) Students

Students requiring a Right to Study check (mostly International students) must undertake a two-step enrolment process.

1. Online pre-registration is a preliminary stage to visa documentation being verified once you arrive in the UK and completing your full enrolment. You can complete the pre-registration part of the enrolment process online by logging on to your Student Portal, selecting Enrol from the main menu and following the instructions.

2. To be fully enrolled on your course, you are required to upload your visa documents via the ‘Visa Upload’ task in your Student Portal once you have arrived in the UK. Visa verification is mandatory where Right to Study checks are required – the required documents will have been detailed in your enrolment email. Please allow up to five working days for document checks to be completed - you will receive a notification email once complete which will then confirm your enrolment. Do not travel unless you can enter the UK by the course enrolment deadline.

See Understanding the enrolment process in your Student Portal for full guidance.

If you fail to enrol by your course enrolment deadline, your record will be closed for non-enrolment.

Home Students

Please expand the relevant section below:.

Undergraduate students

If you are funded by Student Finance England (or equivalent), please ensure you complete an application for the start of each academic year.

If you are a self-funding student please ensure you pay the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

Postgraduate Taught students

If you are a self-funding student please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

International Students

If you are a self-funding student please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Support

If you are unable to pay the first instalment of your fees at enrolment or if you have concerns about your ability to pay future instalment(s) please contact the Finance department via your Student Portal, where you can arrange to visit the Finance drop-in session and discuss your financial position. 

If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Every student at Northumbria University has their own IT account. You will be allocated an IT account when you enrol on your course.  

As well as logging in to computers on campus, your IT account will be used to login to systems including your Student Portal, Blackboard - Northumbria's online learning platform, and Microsoft 365 to access your emails and files. 

Your Northumbria username and password can be found in your welcome email from Northumbria University Enrolment. Watch our short video for more information:

To access your account safely, you will also need to enrol with DUO, the multi-factor authentication software we use here at Northumbria - see below for details.

If you forget your username or password, you can contact IT Support

DUO Multi-Factor Authentication

Multi-Factor Authentication (MFA) offers an extra layer of protection for your Northumbria account and the files and devices associated with it. With Duo, at the point of logging in to your Northumbria account, a prompt will be sent through to your personal device where you can approve log in. Please see our Guide to enrolling with Duo here and watch our short video here:

 

Your IT Induction

As well as the above, we offer a full  IT Induction for Students including online sessions for new students (dates coming soon!).

Accessibility Support

Our aim is to ensure students are supported to reach their full potential and have the best possible experience here at Northumbria. If you have an accessibility need - including Specific Learning Differences and neurodiversity - we offer support throughout your journey with us, even before you arrive.

Visit Preparing to Join Us for more information and to register with the Student Accessibility Team, who can ensure any relevant support is in place before you get here.

Campus Accessibility

We are also committed to ensuring our campuses are accessible, and have partnered with AccessAble to create detailed guides to the physical access features of all our buildings and services. This include information on colour contrast and lighting, signage, background noise, and much more. See AccessAble - Campus Access Guides for more information.

Your programme start date can be found in your offer and enrolment letter, and it vital to arrive to arrive on campus in time to take part in your induction week activities.

If you are arriving to Newcastle from outside of the UK, plan your travel arrangements carefully and remember, it can take up to five days to have your visa information verified once you have uploaded it, so it's a good idea arrive ahead of your start date. 

To help you find your way to campus when you first arrive, we offer a Meet and Greet airport transfer service for international students arriving into Newcastle Airport - read more and book your place now

Wherever you are travelling from, your Welcome Pack below contains lots of useful information about travelling to campus, what to bring with you and how to ensure a smooth arrival. 

Don't forget to confirm your accommodation and arrival date, whether that's University accommodation or a private rental.

Using your Student Portal to Navigate Northumbria from Northumbria University on Vimeo.

We know that there is a lot of information to take in during your time at university – so to help you navigate your Northumbria journey, your Student Portal brings all of the knowledge, advice and support you need together in one place. 

As well as links to essential Northumbria information such as your timetable, your virtual learning environment (Blackboard) and Library Online, you can also use the Portal to read the latest Northumbria news stories, keep your personal details updated and check your finance and accommodation status.  

If you have any questions during your time at Northumbria, you can search Ask4Help Online in your Student Portal for the answer, or submit an enquiry via the text box at the end of each article and a member of our team will get back to you.

Having trouble accessing your Student Portal?

We want you to know that that there are teams of people at Northumbria who are here to help you reach the point of graduation feeling nurtured, fulfilled and supported at every step of the way, wherever you are studying. 

Even before you begin your student journey, we will be working with you to make sure that you have everything you need in place when you get here. We know that everyone is unique, that no two journeys are the same and we welcome and celebrate that diversity here at Northumbria.

Our University and the services within it, are accessible and inclusive of all. Please explore the information below to find out the wide range of support available to you - from academic support to counselling and mental health, money and finance advice to celebrating your faith, accessibility support and much, much more, we are here to guide you, signpost you and to support you whenever you need us.

Please note, if you have a specific enquiry on any part of your induction, please submit it via the Getting Started at Northumbria article in your Student Portal - a member of our team will then get back to you. If you are unable to do this please complete the Ask4Help enquiry form.

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