Your experience here at Northumbria is at the heart of everything we do. We want your time with us to be positive and to help ensure that happens, the Student Engagement Team works with your faculty and other University services at every stage of your journey with us.
Part of Student, Library and Academic Services, we hold the Customer Service Excellence standard and provide a welcoming and responsive service to you, our customer. We are here to ensure you are informed, engaged and supported to make the most of your time as a student.
We do recognise that at
certain times on your journey with us, you may experience issues either inside
or outside of University, that have an impact on your studies. We offer a
personalised and professional service to ensure that if and when that happens,
you have the support and guidance you need to get back on track. Our frontline Ask4Help service is your first point of contact, available 24/7 during term time and with access to specialist colleagues when you need further advice or support.
You can come and talk
to the Student Engagement Team anytime for advice and support on a range of
issues. These include - but are not limited to - changing your course or taking
a break from your studies, assessment extensions, attendance and absence management, and appeals and complaints.
Find
out more and meet our teams by following the links below, or contact us via your Student Portal if you are a current student or our Contact Form if you do not have Portal access.
See also information on Support for students.
