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Welcome to Newcastle

Induction information

Whether you are studying at our City or Coach Lane Campus, or with one of our partner programmes, we give a warm welcome to all new students joining us.

Please expand the sections below for information on the essential actions you need to take, starting with Enrol Now. You will also find your Welcome Guide, full of information and guidance to get your journey with us off to the very best start. There is additional information for specific programmes below. 

Essential Actions

 

There are a number of tasks and actions you can take before you arrive to help get your journey with us off to the best start, starting with Enrol Now.

All students must be enrolled in order to study at the University.

Full enrolment provides access to systems and teaching timetables, buildings and your programme site. You are advised to complete enrolment as soon as possible and arrive by your course start date so that you can attend programme induction activities. Please expand the relevant section below for guidance.

Home (UK) Students

You can complete the full enrolment process online by logging on to your Student Portal, selecting Enrol from the main menu and following the instructions.

You will need your username and password, which you should have already received by email, and have a digital passport-style photograph ready to upload for your University Smartcard. When you have completed this process successfully you will receive a confirmation email to your University email account. See Understanding the enrolment process in your Student Portal for full guidance.

Overseas (International) Students

Students requiring a Right to Study check (mostly International students) must undertake a two-step enrolment process.

1. Online pre-registration is a preliminary stage to visa documentation being verified once you arrive in the UK and completing your full enrolment. You can complete the pre-registration part of the enrolment process online by logging on to your Student Portal, selecting Enrol from the main menu and following the instructions.

2. To be fully enrolled on your course, you are required to upload your visa documents via the ‘Visa Upload’ task in your Student Portal once you have arrived in the UK. Visa verification is mandatory where Right to Study checks are required – the required documents will have been detailed in your enrolment email. Please allow up to five working days for document checks to be completed - you will receive a notification email once complete which will then confirm your enrolment. Do not travel unless you can enter the UK by the course enrolment deadline.

See Understanding the enrolment process in your Student Portal for full guidance.

If you fail to enrol by your course enrolment deadline, your record will be closed for non-enrolment.

Home Students

Please expand the relevant section below:.

Undergraduate students

If you are funded by Student Finance England (or equivalent), please ensure you complete an application for the start of each academic year.

If you are a self-funding student please ensure you pay the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

Postgraduate Taught students

If you are a self-funding student please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

International Students

If you are a self-funding student please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Support

If you are unable to pay the first instalment of your fees at enrolment or if you have concerns about your ability to pay future instalment(s) please contact the Finance department via your Student Portal, where you can arrange to visit the Finance drop-in session and discuss your financial position. 

If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Every student at Northumbria University has their own IT account. You will be allocated an IT account when you enrol on your course.  

As well as logging in to computers on campus, your IT account will be used to login to systems including your Student Portal, Blackboard - Northumbria's online learning platform, and Microsoft 365 to access your emails and files. 

Your Northumbria username and password can be found in your welcome email from Northumbria University Enrolment. Watch our short video for more information:

To access your account safely, you will also need to enrol with DUO, the multi-factor authentication software we use here at Northumbria - see below for details.

If you forget your username or password, you can contact IT Support

DUO Multi-Factor Authentication

Multi-Factor Authentication (MFA) offers an extra layer of protection for your Northumbria account and the files and devices associated with it. With Duo, at the point of logging in to your Northumbria account, a prompt will be sent through to your personal device where you can approve log in. Please see our Guide to enrolling with Duo here and watch our short video here:

 

Your IT Induction

As well as the above, we offer a full  IT Induction for Students including online sessions for new students (dates coming soon!).

Accessibility Support

Our aim is to ensure students are supported to reach their full potential and have the best possible experience here at Northumbria. If you have an accessibility need - including Specific Learning Differences and neurodiversity - we offer support throughout your journey with us, even before you arrive.

Visit Preparing to Join Us for more information and to register with the Student Accessibility Team, who can ensure any relevant support is in place before you get here.

Campus Accessibility

We are also committed to ensuring our campuses are accessible, and have partnered with AccessAble to create detailed guides to the physical access features of all our buildings and services. This include information on colour contrast and lighting, signage, background noise, and much more. See AccessAble - Campus Access Guides for more information.

Your programme start date can be found in your offer and enrolment letter, and it vital to arrive to arrive on campus in time to take part in your induction week activities.

If you are arriving to Newcastle from outside of the UK, plan your travel arrangements carefully and remember, it can take up to five days to have your visa information verified once you have uploaded it, so it's a good idea arrive ahead of your start date. 

To help you find your way to campus when you first arrive, we offer a Meet and Greet airport transfer service for international students arriving into Newcastle Airport - read more and book your place now

Wherever you are travelling from, your Welcome Pack below contains lots of useful information about travelling to campus, what to bring with you and how to ensure a smooth arrival. 

Don't forget to confirm your accommodation and arrival date, whether that's University accommodation or a private rental.

Using your Student Portal to Navigate Northumbria from Northumbria University on Vimeo.

We know that there is a lot of information to take in during your time at university – so to help you navigate your Northumbria journey, your Student Portal brings all of the knowledge, advice and support you need together in one place. 

As well as links to essential Northumbria information such as your timetable, your virtual learning environment (Blackboard) and Library Online, you can also use the Portal to read the latest Northumbria news stories, keep your personal details updated and check your finance and accommodation status.  

If you have any questions during your time at Northumbria, you can search Ask4Help Online in your Student Portal for the answer, or submit an enquiry via the text box at the end of each article and a member of our team will get back to you.

Having trouble accessing your Student Portal?


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

During induction week, you will have the opportunity to settle into your new surroundings, meet teaching staff and make friends. You will also be required to consider practical information and complete key tasks.

Once you have arrived in the UK, you should complete your enrolment by uploading your visa documentation to your Student Portal. This includes collecting and uploading your Biometric Residence Permit (BRP).

Only when these documents have been verified will you be full enrolled. See the Enrolment article on your Student Portal for full information and guidance.

As well as your teaching schedule, your timetable includes details of your Programme Induction sessions. It is really important to attend your induction activities - this is where you'll meet your programme team and fellow students, and how you will find your way around campus and all of the fantastic resources available to you.

You can access your timetable once you are fully enrolled (please allow up to 48 hours for this) via:

The NU Connect App has a GPS function that allows you to find your timetabled building based on your location - we highly recommend new students to download and use this. 

Please see the Accessing your teaching timetable article on your Student Portal for more information and full guidance. You can also check out The Hub for student-to-student tips on being new to Northumbria.

ID card icon

About your Smartcard

Your Student Smartcard is an essential part of getting started at Northumbria. You should arrange to collect your Smartcard during your Induction Week and keep it with you at all times. As well as your student identification, your Smartcard gives you access to University buildings and services, registers your attendance, is you University Library card and much more. 

Look out for collection dates for September 2024 coming soon!

Attendance and Absence

One of the key tasks you will use your Smartcard for is to register your attendance at taught sessions - this is a vital activity that all students need to do. Attendance and being engaged with your studies are both key to succeeding at University. Please read our article on the Student Portal about Registering your attendance and notifying us of absence for more information.

Students on campus with welcome signs

For the majority of new students joining us in September 2024, Welcome Week takes place from Monday 23rd September.

This is the perfect time to get to know your Campus, the facilities and support available to you, get involved in social events - including Northumbria Students' Union's Freshers' Week - and lots, lots more. We are currently planning Welcome Week activities so please check back soon!

Your safety is our priority. We have a dedicated 24-hour security team and recommend that all students download the free SafeZone App which connects you directly to Security should you need it. You can read more about our Security services and staying safe in your Welcome Pack below.

Registering with a GP/doctor

Taking care of your health and wellbeing is crucial while at University. One of the first steps to take after arriving is to register with a local doctor's surgery, also know as a General Practitioner or GP. This ensures you can access medical care when needed. Please register as soon as possible - do not wait until you are unwell.

For more information and advice on how to do this, see the Registering with a doctor/GP article in your Student Portal.

Opening a Bank Account

It is also important to take care of your money and finances while at University. We recommend that all students open a student bank account - if you are joining us from overseas it's particularly important to think about a UK account. See the Opening a bank account article on your Student Portal for more information.


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

Once you have arrived and completed your enrolment and induction, it's time to start your academic studies and get to know Northumbria has to offer to make your student experience the very best it can be.  

Hopefully by now you have explored our Preparing to Study guide to gain a good understanding of some of the academic skills you will need to succeed.

You can access a wide range of information, guidance and support from your University Library at any time, including online content, workshops and one-to-one sessions. See Developing your learning skills for more information on topics including:

  • Academic writing.

  • Note taking.

  • Research skills.

  • Critical reading.

  • Time management.

  • Academic referencing.

If you have dyslexia or any other Specific Learning Difference, you my be able to access support from our Student Accessibility Teams including one-to-one specialist support tutorials and useful learning resources. See the Accessing general and specific study skills and resources article on your Student Portal for more information or to access support. 

Freshers' Fair 2023

Northumbria Students' Union (NSU) is here to make your student experience the best it can be! NSU offers advice, support, representation, a huge range of societies, events and lots more. 

As well as organising Freshers' Fairs and lots of activities during Welcome Week, NSU is also home to over 100 societies for you to explore and join - from sports and outdoor activities, conservation, arts and culture, faith and spirituality and everything in between. They can also support you to find volunteering opportunities, represent your course and get involved in the local community.

With exclusive discounts and offers for new students, Northumbria Sport has something for everyone. Find out more at the following;

  • Sports Fair: Wednesday 25th September at Sport Central, City Campus from 11:00-17:00. Please note, the first hour will be a quiet hour.
  • Big Week of Sport: With various events and activities taking place from 28th September - 6th October.
  • Northumbria Sport Website: For details of memberships, events, activities, clubs and much, much more!
  • Download the App: to stay up to date with the latest information on your mobile device.

By joining Northumbria, you are now part of a vibrant community in a vibrant city! Explore Newcastle and all that it - and Northumbria - has to offer to get involved, make new friends and Be Part Of It:

  • Be Part Of It: Our programme of heavily-discounted events and activities exclusive to Northumbria students - from chocolate-making workshops to paddle boarding, and everything in between. We are currently planning events for September so check back soon!

  • International Students' Welcome: We give a warm welcome to all students joining us from overseas. Get to know your fellow students and University staff at our International Welcome and Tea Party (date to be confirmed).

  • Life in Newcastle: Explore our online guide to the city and see what fellow students are saying in The Student Hub - including lots of advice and tips for new students.

  • Part-time jobs: We know that many students balance their studies with part-time work. Our Careers and Employment service is called Graduate Futures and can help you find suitable jobs and advice, support and resources to improve your employability skills. Visit the Careers and Employment section of your Student Portal for more information.

Ask4Help-logo

We know it can be daunting starting out at University but we are here to help and support you at every step of the way.

Ask4Help is the name of our frontline service and it is available 24/7 during term-time on campus, online and via telephone. Ask4Help can answer any questions you have or signpost you to more specialist support should you need it. Ask4Help Online in your Student Portal contains a range of useful articles providing self-help information on topics including:

  • Accommodation
  • Careers and Employment
  • International issues
  • IT
  • Money and Finance
  • My Programme
  • Student Life
  • Support and Wellbeing

You can submit any queries you have or access specialist support from staff via the enquiry box at the end of each article. 

During induction, you will meet your programme team including your Programme Leader and Personal Tutor, who - along with the information on your programme Blackboard site - will be useful contacts for you for any course-related queries you have.


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

Your Welcome Guide

To help you navigate Northumbria, we have brought together a range of information about our campus, services and support available to you in a handy Welcome Guide.

 

 

 

 

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