IT Support 365

IT Support 365

The IT Support is available 24 hours a day, 7 days a week.

New Password Reset Service

A new simpler Password Reset Service has recently been launched, giving you the opportunity to easily reset your own password if you forget it. 

Simply visit www.northumbria.ac.uk/passwordreset , all you will need is your username and your existing DUO app will verify your identity so you can reset your password quickly. 

Please note:- that this will only work for UK mobile numbers. If you have an international number, you will need to contact the IT Service Desk via Chat or Phone.

Your new password must meet the university’s password control protocols.  

• Passwords should be at least 12 characters in length, and a combination of at least three out of four rules.
• Uppercase characters (A through to Z).
• Lowercase characters (a through to z).
• Numerical digits (0 through to 9).
• Non-alphabetical characters (eg. ! $ # % @ +).

You should avoid using easily guessable passwords and change your password regularly and at least once every 90 days.

Want Face-to-face Tech Support? Visit the IT Place

What's on offer

• WiFi Network and IT Security advice.
• Help setting up your laptop or other mobile devices.
• Guidance on using your Northumbria IT Account.
• Helping you to Logon.
• Assistance with Printing.
• Accessing Northumbria Services – including: Student Portal; Blackboard; Remote Access; Email; File Storage.

• Other IT queries – please ask at the IT Place desk, or contact the Service Desk on: 0191 227 4242 in advance of your visit.

  They will be able to confirm whether the IT Place can assist with your particular query - and also whether the service is open on the day you are planning to visit the campus.

For some queries, we may need to refer you on to another service for support.

Opening Hours 

• Where: Student Commons, Ground Floor, City Library
• When: 09:00 - 15:00 on Monday to Friday *Opening hours may be subject to change  

• *Opening hours may be subject to change