Tianna's Parents

Can you take us back to results day? What were your initial feelings and your child’s when their original university plans didn’t work out as expected?

Results day was a real emotional rollercoaster for Tianna and for us as her parents. She’d hardly slept the night before and was up early in the morning. We all went to school together as a family to collect her results; it felt like a big moment. Tianna already had a clear plan in mind; she’d visited her chosen university, loved how close it was to home, and we’d even looked around the halls together. 

So when she didn’t quite get the results needed for her first choice, she was stunned. Her plans suddenly felt up in the air, and it was a lot to take in. Her dad and I were incredibly proud of what she achieved—her results were still excellent—but in that moment, it was hard for her to see past the disappointment, especially after all the effort she’d put in and the excitement she’d felt about what was ahead. 

It was tough seeing her so upset, and we definitely felt a bit helpless at first. But once the shock passed, we shifted into solution mode. We talked through other options, got advice, and tried to keep the focus on the bigger picture—that this was just a different path, not the end of the road. 

From your perspective as a parent, what were your biggest concerns or fears about the idea of using UCAS Clearing at that point? 

From our perspective as parents, our biggest concern with UCAS Clearing was the uncertainty—it felt like everything we had planned for suddenly became unknown. We worried about whether there would be good course options still available, and if Tianna would end up at a university that truly suited her. As parents, we were a bit anxious about how Clearing worked in practice—how quickly things move. 

However, Tianna took the lead in the Clearing process, spoke with the university on the phone, and found the staff to be very friendly and understanding. Her decision was made confidently, and we felt reassured by the support she received. 

Most of all, we just wanted to ensure she still felt confident, valued, and excited about her future, even if it looked different from what she had originally imagined. 

How did you and your child, working together, come to the decision that Clearing was the right path forward? 

We sat down with one of Tianna’s teachers to talk things through calmly and clearly. We reassured her that there were still so many fantastic opportunities out there, and that this wasn’t the end of her journey—just a different path than she originally planned. Together, we began exploring Clearing options, focusing on Law, which has always been her passion. 

Tianna really took the lead, but we were right by her side—helping with research, encouraging her to ask questions, and keeping an open mind. When she found a course that genuinely sparked her interest and a university that felt like the right fit, it became clear that Clearing wasn’t a second-best option at all—it was simply a new beginning. 

What attracted your child to consider Northumbria University specifically during the Clearing process? What were your initial impressions of the University, based on the information available? 

During the Clearing process, Northumbria University quickly caught Tianna's attention for several reasons. She was attracted to its strong reputation for Law and the professional focus of the course. The website and course details were straightforward to navigate and provided a clear picture of what studying there would involve, especially the emphasis on practical experience and opportunities beyond the classroom. 

As parents, our first impressions were very positive. The communication from the university was clear and reassuring, and the virtual resources—including campus tours and student testimonials—helped us all get a real feel for the environment as we could only view information online. The staff on the phone for Northumbria University came across as welcoming, supportive, and took the time to discuss Clearing with Tianna, which made a big difference during a stressful moment. 

From your vantage point, what was your child’s experience like when they first contacted Northumbria University’s Clearing team?  

From our viewpoint, Tianna’s experience with Northumbria University’s Clearing team was very positive from the very beginning. Once she contacted them, the team was friendly, supportive, and well-organised. They spoke to her with genuine interest and care, which immediately helped her feel at ease during a indeed nerve-wracking time. 

They took the time to answer her questions clearly and didn’t rush her through the process. That personal touch made her feel valued—not just like another number—and gave her real confidence that she was making the right choice. As parents, it was reassuring to see how professionally and compassionately she was treated. 

How did you observe Northumbria’s guidance through Clearing? Did you feel we provided clear, helpful and reassuring support to your child?  

From the moment Tianna engaged with Northumbria’s Clearing process, the support provided was clear, helpful, and genuinely reassuring. The university offered step-by-step guidance that was easy to follow, and the person on the phone answered all her questions with patience, whether they were about the course, accommodation, or next steps. 

What stood out most to us was how calm and confident Tianna became after speaking with the staff member. They took the time to explain everything in simple terms, ensuring she understood every detail. They did not rush her off the phone, and their support was evident in Tianna's newfound confidence. As parents, we felt reassured, knowing she was in good hands and that Northumbria truly cared about helping her find the right path forward. 

Were there any specific resources from the university, such as online guides, dedicated helplines, or virtual tours or campus visits/open days, that you and your child found particularly useful during the process? 

During our Clearing process, we primarily used Northumbria’s website, which proved to be extremely helpful. The information provided was clear, well-organised, and easy to navigate, greatly reducing the stress often associated with such decisions. The detailed course descriptions gave Tianna a thorough understanding of what to expect, while the straightforward instructions for the Clearing process were simple to follow. 

How effective was the university’s communication with your child during this time? Was the information timely and easy for your child to understand?   

The university’s communication with Tianna during Clearing was highly effective. The information provided was clear and timely, which helped her feel well-informed and confident throughout the process. Everything was straightforward, with no unnecessary jargon or confusion. 

We truly appreciated the university’s prompt responses to any questions she had, which made what could have been a stressful time feel much more manageable. Overall, the excellent communication significantly helped Tianna feel supported and reassured. 

Did you observe your child encountering any stressful moments or specific challenges during the Clearing process? 

Tianna did not encounter any stressful moments during her phone conversations with the Clearing team. The staff were extremely helpful, patient, and clear in their explanations, making the entire process much smoother and less overwhelming for her. Their support was invaluable in helping her remain calm and confident throughout. 

From what you saw, how did Northumbria University help your child navigate any difficulties or concerns they had? Can you recall a specific instance where their support to your child made a real difference?  

Northumbria University was incredibly supportive in assisting Tianna with her university selection. Although we did not face major challenges, the university’s clear communication and readiness to address our inquiries made a significant difference. 

A particularly memorable moment was when Tianna had questions about the course content. The Clearing team responded promptly and thoroughly, providing clarity and reassurance. Their approachable and patient support transformed what could have been a daunting experience into a smooth and confident transition for Tianna. 

How did your child feel about the Clearing process, both initially and as they progressed with Northumbria University? 

Initially, Tianna felt a bit uncertain about the Clearing process—it was all new to her, and there was naturally some nervousness about what to expect. However, as she progressed with Northumbria University, her feelings quickly shifted. The clear information and supportive communication made her feel much more confident and comfortable. 

By the end, Tianna found the whole experience to be surprisingly positive. She appreciated how straightforward and helpful the process was, and felt reassured that she had made a good choice. Overall, Clearing turned out to be a good experience for her, helping her take control of her future. 

Now that your child is at Northumbria, how are they settling in? What has their experience been like so far academically and socially, from your perspective? 

Now that Tianna is at Northumbria, she’s settling in well. Academically, she feels challenged yet supported, and she’s thoroughly enjoying the course content along with the university’s practical approach. The teaching staff are approachable and genuinely committed to helping students succeed. 

Socially, Tianna has already begun forming new friendships and is eagerly participating in campus activities. Notably, she has joined both the netball team and the gym, which has helped her stay active and connect with like-minded peers. From our perspective, it has been encouraging to see her gradually find her place and gain more confidence in this new environment. Overall, her experience so far has been very positive, and we are very optimistic about what the future holds for her. 

Looking back, how do you feel about the outcome of your child going through Clearing with Northumbria University? Are you and your child happy with their course and university choice? 

Reflecting on Tianna's experience with Clearing at Northumbria University, we feel extremely positive and satisfied. What initially seemed like a setback transformed into a wonderful opportunity. Tianna is thoroughly enjoying her course and feels that the university is an excellent fit for her, both academically and socially. 

We are proud of how she navigated the process and appreciative of the support Northumbria provided throughout. Overall, Tianna, and we as her parents, are confident and content with her choice of university and course. 

What key piece of advice would you give to other parents whose children might be considering or going through Clearing right now? 

My key piece of advice to other parents is to remain calm and supportive throughout the Clearing process. While it may initially feel overwhelming and uncertain, remind your child that this is simply one step in their journey, not the end of the road. Encourage them to keep an open mind, ask plenty of questions, and take the time to explore all their options thoroughly. 

Reassure them that you are there to support them throughout the process. With patience and a positive attitude, Clearing can become a truly uplifting and empowering journey. In our experience, it was good to listen to the advice and the options they provide. Don’t be afraid to ask questions as this is your child's future and they will help your child and yourself make the correct decision overall. 

What message would you share to reassure an applicant who is feeling anxious, uncertain, or disappointed about their results and potentially facing Clearing?  

If you’re feeling anxious, uncertain, or disappointed about your results and the possibility of Clearing, know that it’s completely normal to feel that way. Remember, Clearing isn’t a setback—it’s an opportunity to explore new paths and find a place that’s right for you. Many students have been in your shoes and have gone on to have great experiences. 

Take a deep breath, give yourself time to process, and don’t be afraid to ask for help or advice. Keep an open mind, stay positive, and trust that with the right support, you can make the best decision for your future. I feel happy to share Tianna’s story; she was once standing in your shoes and is now enjoying her course immensely and has made some fantastic friends. 

Is there anything else about Northumbria’s Clearing process that you think other parents or applicants would find particularly reassuring or helpful to know?  

One aspect we found particularly helpful about Northumbria’s Clearing process was the approachable and supportive team on the phone. Their readiness to assist and provide swift, clear answers to Tianna's questions made a significant difference, especially in a potentially daunting time. 

Additionally, the university's clear online information was invaluable. It simplified the steps involved, ensuring we were well-informed throughout the process. The dedicated team's guidance at every stage of Clearing reassured us greatly. 

We encourage other parents and applicants to remember they are not alone in this journey—Northumbria is committed to making the Clearing experience as smooth and positive as possible. 

For more information, visit Northumbria University’s Clearing Hub.