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Wellbeing and health support

We make sure that, as a student at Northumbria, you have access to up-to-date information about wellbeing and health issues.  We also ensure that you have somewhere to turn if life takes an unexpected twist and you find yourself needing advice or support with a tricky issue.

Our Welfare, Immigration and Funding Advisers offer all our students free, impartial, confidential and professional advice on a range of wellbeing and health issues, including: 

  • Health issues – such as how to register with a local doctor and dentist, or health costs (eg  prescription charges)
  • Your personal security and how to keep healthy and safe - Safezone app    
  • Insurance Issues
  • Specific health and welfare information for international students – such as registering with the police

We can also help you to speak to other people or organisations about any issues that you are facing.  For example, during term-time, we have a police ‘drop-in’ service, if you would like an opportunity to speak to our police liaison officer. 

Ssw _accredContact Us 

 

City Campus
Bookable appointments
Ask4Help point, 
Student Central, City Campus Library,
Ground Floor

Coach Lane Campus
Bookable Appointments  
Ask4Help point, Student Central, Coach Lane Library,
Ground Floor

London Campus
Bookable appointments
Ask4help point, Ground Floor, London Campus
0191 349 5901

Amsterdam Campus
Ask4Help point, Ground Floor
020 703 8280

 

Prospective Students
Email:  sv.welfareandinternational@northumbria.ac.uk
Tel:  +44 (0) 191 227 4127

Students already enrolled at Northumbria University
Please make enquiries via the Student Portal

  

Meet the team


Juliet Bennett  Welfare, Immigration and Funding Adviser

Juliet _bennettI have been an Adviser at Northumbria since 2011 and I am responsible for providing specialist one-to-one advice and guidance to home and overseas students, both prospective and current, on a wide range of student support matters including student funding and general finance including budgeting and benefits advice, immigration advice and visa renewals and welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals.

I provide advocacy for students supporting appeals and complaints where required and manage a busy caseload as well as organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I also support under 18 year old students and care leavers and as result have extensive communication with faculties and Social Workers respectively.

I am professionally accredited by National Association of Student Money Advisers (NASMA) and able to represent students to Office of the Immigration Services Commissioner (OISC) Level 3.

My background has always been in support having previously worked as a Learning Support Assistant and a Learning Mentor in Newcastle College and as a Project Worker in the Tyneside Foyer providing outreach support for 16-65 year olds in the community.



Michael McTeague  Welfare, Immigration and Funding Adviser

Michael _mcteagueI provide student support for those with Welfare, Financial and Immigration queries. I have over 10 years’ student support experience at two North East England Higher Education Institutions and also at a Scottish Further Education/Higher Education College. Prior to that I worked in the Education Department of a major Scottish Local Education Authority, dealing with post-16 education financial support and community grants.

I am an accredited member of National Association of Student Money Advisers (NASMA) and, for immigration advice, a member of UK Council for International Student Affairs (UKCISA).

I gained an NVQ4 in Advice and Guidance and am enrolled on a BA: Advice and Guidance degree as an external student.



Siska Benoit  Welfare, Immigration and Funding Adviser

Siska _benoitI have been a Welfare, Funding and Immigration Adviser at Northumbria since 2006 and I am responsible for providing specialist one-to-one advice and guidance to home, EU and overseas students, both prospective and current.  I advise on a wide range of student support matters including student funding, budgeting and benefits advice, immigration advice and visa renewals.  I also provide welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents.

My previous roles that led to me working as an Adviser were in international student recruitment, international student exchange schemes and I have also previously worked for several translation agencies.

 

Ally Layton-Bennett  Welfare, Immigration and Funding Adviser

Ally Layton BennettI joined Northumbria University as a Welfare, Immigration an Funding Adviser in 2016, having previously held similar roles in the UK Higher Education sector at York St John University and the University of Leeds.  During my time at Northumbria, I have also worked as the Student Support Manager for Northumbria’s Amsterdam Campus on a secondment basis. 

As a member of the Welfare, Immigration and Funding Adviser team, I am responsible for providing specialist one-to-one advice and guidance to home, EU and overseas students, both prospective and current.  I advise on a wide range of student support matters including student funding, budgeting and benefits advice, immigration advice and visa renewals.  I also provide welfare support, including personal, family and health issues and deal with associated case work resulting from welfare concerns and welfare-related incidents.

I attained my master’s degree from the University of York in Global and International Citizenship Education and my undergraduate degrees in Global Studies and German with a minor in Chinese from Missouri State University. I have also successfully completed a Postgraduate Certificate in International Student Advice and Support through the University of Nottingham and the UK Council for International Student Affairs (UKCISA).  I am professionally accredited by NASMA (National Association of Student Money Advisers and able to represent students to OISC (Office of the Immigration Services Commissioner) Level 3.

I believe in the transformational impact an educational experience can have on an individual and their community.  I am an advocate of global mobility and have been fortunate in having the experience of living and working in the United States, Germany, the Netherlands, China, and the United Kingdom where I am currently based.



Beverley Thompson  Welfare, Immigration and Funding Adviser

I have been working for the University since 1997 within the Student Support and Wellbeing Service. I previously worked in the Student Job shop, the Graduate service, the Careers and Employment service and currently with the Welfare, Immigration and Funding Team.

I am responsible for the provision of specialist, expert advice, guidance and support to all students (both prospective , current and graduates), also non-specialist staff working in Faculties and other services relating to  a wide range of Welfare, Immigration and Funding advice.

This includes providing advice to students and staff on Immigration and visa queries, funding and financial support, health and welfare, Access to Learning Fund, scholarships and bursaries, benefits, budgeting, Meet and Greet service, registering with the police, NHS bursaries, policy guidance and compliance.

My role involves liaison with external stakeholders, other universities, professional bodies, the police, the Home Office and Student Finance.

I love the variety and range of the role as well as the contact with a wide range of students from all faculties- both undergraduate, postgraduate and graduates, also Academic and Support staff



Gillian Hurst  Welfare, Immigration and Funding Adviser

I have worked at Northumbria since 1999, initially as an Associate Adviser/Project and Policy Officer. In 2004 I was appointed to the role of full time Welfare Adviser based at Coach Lane campus. Following this and then in 2011 this role was merged with the Immigration Advice Team.

I am now based at the City Campus where  I am responsible for providing specialist one-to-one advice and guidance to home and overseas students, both prospective and current, on a wide range of student support matters including student funding and general finance including budgeting and benefits advice, immigration advice and visa renewals and welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals. I provide advocacy for students supporting appeals and complaints where required and manage a busy caseload as well as organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I also support under 18 year old students and care leavers and as result have extensive communication with faculties and Social Workers respectively.

I am professionally accredited by NASMA (National Association of Student Money Advisers and able to represent students to OISC (Office of the Immigration Services Commissioner) Level 3.

My background has always been in advice work having previously trained as a Careers Adviser at Northumbria University.


Maddy McKinnon Welfare, Immigration and Funding Adviser

I started work as a Student Welfare Adviser at The University in 2005. I spent a short time undertaking research into the student experience at Northumbria and then returned to advice work after the Welfare and International teams merged in 2011.

My job involves keeping up to date with the Immigration and Student Funding Regulations in order to provide specialist one-to-one advice and guidance to home, EU and overseas students, both prospective and current, on a wide range of student support matters.  These include student funding, budgeting and benefits advice, immigration advice and visa renewals.  I also provide welfare support, including personal, family and health issues. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals.

As well as advice work the role also involves organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I am the named contact at the University for Care leavers and have extensive communication with faculties and Social Workers on related issues.

I am professionally accredited by National Association of Student Money Advisers (NASMA) and able to represent students to Office of the Immigration Services Commissioner (OISC) Level 3.

I enjoy working with people and particularly enjoy being able to use a good working knowledge of relevant regulations to support students to overcome obstacles and achieve their goals.

I have a long standing interest in supporting access to education. Before working in my current role I worked as Support Worker for the University Disability Service, led an arts based research project into inclusion in primary schools, trained as a primary school teacher and worked as a Sixth Form Learning Mentor in a local school. 

  

 

 

Our web pages are continually reviewed to ensure their accuracy and information is correct at the time of publication. If you spot any inaccuracies please contact us on the details above.

 


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