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This module is commissioned by Health Education England as part of its continuing workforce development (CWD) portfolio. If you are interested in participating, please complete the application form and gain authorisation from your Line Manager and your Trust Training Coordinator.

To apply please make a note of the module start month, click on book now and choose the application for the correct starting month. Once your application is complete we will contact you in order to confirm whether or not you have been allocated a place.

If you have any questions or queries about this module please contact us via email at or call (0191) 4060901.

Masterclasses available

Advanced Communication Skills - 2 Day Masterclass

28th January 2020 and 5th February 2020

10am - 4pm, Evolve Durham

Information Flyer

This two day interactive masterclass is aimed at healthcare professionals who want to practice and improve their personal communication skills. Participants must commit to attend both days to complete the masterclass. The teaching on this masterclass will be experiential and therefore there is an expectation of student participation throughout the days. By the end of the masterclass you should be able to;

Day one

  • Analyse the Ideas, Concerns and Expectations methodology and discuss the pros and cons of its use in practice.
  • Confidently and effectively articulate and use ICE methodology to elicit the patients ‘ideas, concerns and expectations’
  • Purposely build on ICE and your own communication skills to develop empathy, listening skills and self-awareness.
  • Recognise the ways in which health professionals may FAIL to elicit patient’s ideas, concerns and expectations and develop therapeutic communication.
  • Be critically aware of self and analyse your own communication skills in practice.

Day Two

  • Generate practice scenarios to effectively demonstrate the following skills; curiosity, genuine interest in the person; understand their needs and wishes, be open, effectively listen and demonstrate reflective questions
  • Understand the impact of ICE and its relevance in clinical situations by reflecting on practice.
  • Demonstrate and practice communication strategies including ICE to ensure shared decision making and care planning.
  • Critically analyse your own communication skills by using experiential learning.

Course Information

Award Type Masterclass

Off Campus (Evolve, Durham)

Start 28th January 2020 and 5th February 2020

2 days

Health, Sport and Social Care

If you have any questions or queries about this module please contact us via email at or call (0191) 4060901.

Please register your interest for this course and we will be in touch once we have confirmed dates.

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